Returns & Refunds
Our policy lasts 14 days. If 14 days have passed by since your purchase, unfortunately we are unable to offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to us before the return has been approved.
Restocking Fee: A re-stocking fee of up to 25% may be applied to items that have been opened but remain unused and in their original condition. This fee is subject to approval.
Please note any large products, which are not claimed and/or are classed as, 'returned to sender', may be subject to a re-stocking fee of up to 50%. This fee may be applied.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company as it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at concierge@mundehome.com.
Damaged/Missing Items
If your product(s) are found to be damaged and/or missing parts upon unpacking, you must notify us within 48 hours of delivery and provide proof, such as clear images of the damage. After the 48-hour window, we cannot accept damage claims or returns.
Installation Note: Damaged items must not be installed; damage claims for installed products cannot be accommodated under any circumstances.
Faulty Items
We understand sometimes products can develop faults in their lifetime, please contact us.
We aim to offer a repair, exchange or refund for the product if the fault occurs within 30 days. If the fault occurs after this period, we will look to offer a repair within a reasonable amount of time after delivery (usually 12 months), however we may request proof of correct installation for example.
The fault is to be determined, this does not cover fair wear and tear/misuse/incorrect installation/accident/neglect.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded, returned or exchanged.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at concierge@mundehome.com
Shipping
To return your product, you should mail your product to: Munde Home Ltd, 118 Allenby Road, London, UB1 2HJ.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Returns must be delivered back to us within 14 days of confirmation of a return, any items returned after this time has passed will not be refunded. The collection of your order outside of the return period must be made at your own cost.
Customs Duties & Taxes / Non-Delivery
Delivery outside of UK Mainland may incur local customs duties and taxes, which are outside of our control. These are unable to be calculated in advance. Any local customs duties and taxes will be the responsibility of the recipient of the goods.
In the event any local customs duties and taxes are refused by the recipient of the goods, the goods may be destroyed or returned to the sender - in both cases, no refund for the goods will be issued under any circumstances.
Please note any large products, which are not claimed and/or are classed as, 'returned to sender', may be subject to a re-stocking fee of up to 50%. This fee may be applied on some goods. In the event, the product is sent back to us, the courier may impose fees and/or the product may be destroyed. In this instance, no refund for the goods will be issued under any circumstances.
Made-to-order items
Non-Cancellable and Non-Refundable: Made-to-order items are non-cancellable and non-refundable after a 24-hour period from the time of order. Production starts after this period.
If the customer changes their mind after the 24-hour period, they must take delivery and pay any applicable duties. If they decline, the order will either be returned to us or destroyed without any refund.
Estimated production and delivery times are listed on the individual product pages at the time of order. These are subject to change due to manufacturing schedules, material availability, and other unforeseen circumstances. We will communicate any significant delays to the customer as soon as possible.
We are committed to providing high-quality products. Any defects in manufacturing should be reported within 7 days of receiving the product. We will evaluate reported defects and, if deemed valid, will offer repair, replacement, or other remedies at our discretion.
We reserve the right to amend these terms and conditions at any time. Any changes will be effective immediately upon posting on our website. Customers are encouraged to review these terms regularly.
For any questions or concerns regarding these terms and conditions, customers can contact our customer service team at concierge@mundehome.com
Natural Stone Products
All natural stone products are unique and may vary in colour, shade, veining, and tone, which cannot be replicated. These variations, including occasional holes, are inherent characteristics of natural stone and are not considered defects. Such differences add to the natural beauty and uniqueness of each piece. If you have any queries, please contact us at concierge@mundehome.com prior to ordering.